Customer Service
NOTICE : G2CGame's Mobile APP is Out Now on Google Playstore.

Terms of Use

1. Introduction.

This website contains products and services ("Services") offered by MVXX NETWORK PTE. LTD. (Business as "G2CGame"). The company is incorporated in Singapore. The terms of use contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this "Website") as well as your use of our Mobile application and other relevant services.

2. Definitions

"Services", refers to the services provided through our website

"Users" or "You", refers to the user or person using our website

"Virtual Items", refers to any computer game items, skins, comestics or gift codes

"Buyer(s)", refers to the individual or entity seeking to purchase Goods from Sellers

"Seller(s)", shall refer to the individual or entity seeking to sell Goods to Buyers.

3. Acceptance of Terms of Service

These terms apply in full force and effect to your usage and by using our services; you expressly accept all terms and conditions contained herein in full. You must not use the G2CGame website, mobile application and any other relevant services if you have any objections to any of the website terms of use. Please read these Terms of Use carefully before using any of our services provided including Mobile application, website and services offered.

The information contained on this Site is provided on an "as is" basis, without any knowledge as to your specific circumstances. The site may become unavailable due to maintenance or malfunction of computer equipment or other reasons.

4. Use of Website, Content, and Services

The Website, Content, and Services are owned by G2CGame and constitute proprietary information and property and are protected by Singapore copyright and/or trademark law, as well as applicable foreign laws.

G2CGame hereby grants You permission to use the Content, provided that

(i) your use is solely for your personal, noncommercial use (other than purchasing or selling the Virtual Items featured on the Website);

(ii) You do not modify or sell the Content; and

(iii)You do not reproduce, display, publicly perform, distribute, or otherwise use the Content for any public or commercial purpose, including the use of the Content on any other website. To the extent the Website provides features allowing You to distribute the content by email, social media, or another method, You may distribute the Content using such features.

If You violate any of these terms, your permission to use the Content automatically terminates.

5. Website Solely an Online Marketplace/Venue

Through its Services, G2CGame provides a platform to assist Buyers and Sellers to find, compare, purchase, and sell virtual goods for use within computer games. G2CGame's services are more fully described at the FAQ section of our website. G2CGame receives a fee from Sellers for connecting them with Buyers; however, G2CGame does not provide or otherwise sell the Goods featured on the Website and, other than acting in its escrow capacity, G2CGame is not acting as an agent, broker, employee, or employer of any Buyer or Seller. Accordingly, the Website acts only as an online marketplace, and G2CGame is not and will not be a party to any agreement You make with any Buyer or Seller regarding the purchase of any Goods featured on the Website. G2CGame has no control over, and makes no representations, regarding any qualities or characteristics of the Goods being sold by Sellers. G2CGame Market does not warrant that any Goods, prices, taxes, or descriptions are accurate, complete, or reliable. You, as a Buyer or Seller, are responsible for paying all applicable taxes, including, but not limited to, sales and use taxes.

6. Rules of Use

As a condition for your use of the Website and Services, You agree

(i) not to use the Services for any illegal or unauthorized purpose and to comply with all applicable laws, rules, and regulations (whether federal, state, or local);

(ii) not to engage in any behavior that is violent, threatening, pornographic, racist, defamatory, hateful, or otherwise objectionable as determined by G2CGame in its sole discretion; and

(iii) not to interfere or disrupt the Services or servers or networks connected to the Services, including, but not limited to, transmitting any works, viruses, spyware, malware, or any other destructive code. You agree not to engage in price-switching or price-baiting practices when using the Services.

G2CGame has the right to interrupt, suspend, or terminate the Services if it suspects that You are engaging in unlawful, fraudulent, or abusive activity. If G2CGame terminates your account or access to the Services for a violation of this paragraph or these Terms of Service, You will not be entitled to reimbursement of monies used to purchase virtual items or return of any virtual items. However, upon termination, You will be entitled to withdraw any unused monies on deposit in your account on a case by case basis.

7. Disputes Between Buyers and Sellers

G2CGame acts as an intermediary between buyers and sellers to guarantee the proper exchange of payments and goods. G2CGame does NOT warrant any claims related to the items or prices. To the extent a dispute arises between a Buyer and a Seller, Buyer agrees that his/her/its sole recourse for any and all claims relating to the Goods sold by Seller shall directed to G2CGame. Likewise, to the extent a dispute arises between a Buyer and a Seller, Seller agrees that his/her/its sole recourse for any and all claims relating to Goods purchased by Buyer, including payment disputes, shall be the responsibility of and be resolved by G2CGame.

G2CGame shall be liable for any faults failing to transmit funds to the buyer or Goods to the seller, given both the buyer and seller conducted the transaction in a lawful manner. G2CGame is responsible for all customer service. If the goods were not properly delivered due to an issue with the software of G2CGame, G2CGame shall take full responsibility and provide a replacement item and/or refunds.

Notwithstanding the preceding paragraphs, all funds received from a Buyer and Goods received from a Seller will be held in escrow by G2CGame. Once a Buyer initiates a purchase of a Good, G2CGame will complete the transaction. Once a transaction is completed, it cannot be cancelled and no monies will be refunded and no Goods will be returned.

8. Relationship of Parties

No joint venture, partnership, employment, or agency exists between You G2CGame, and nothing in document shall be construed as creating any joint venture, partnership, or employment relationship.

9. Ownership and Legal Compliance

Seller represents and warrants that he or she owns any Virtual Items listed by Seller for sale on the Website and is compliance with all applicable laws in connection with the sale of such Goods.

10. Account Information

In order to use G2CGame services, a G2CGame account is needed. To register for an G2CGame account, you will need to have a Steam account administered by Valve Corporation and available at You agree to sign on and register for the Service through your Steam account provided by the Valve Corporation or Valve S.a.r.l.(individually and collectively,"Valve"). You are solely responsible for managing your account and password and for keeping your password confidential, and for restricting access to your account. G2CGame is not affiliated in any way with Valve and Its affiliates. You agree that the terms of any respective Steam subscriber agreements and/or terms and conditions, and/or policies shall apply to You in all respects. Any warranties, rights, obligations or other contractual relationship that You have with respect to your Steam account and Valve shall remain consistent with, but in addition to these Terms.

11. Representation of Age and Ability to Accept Terms of Service

For the purpose of using of the site, G2CGame services are not available to persons under the age of 13. If you are between the ages of 13 to 18( or between 13 and the age of legal majority in your jurisdiction of residence), you may only use G2CGame services under the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms of Service. You affirm that You are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into, abide by, and comply with the terms and conditions in this document

In any event, You affirm that You are over the age of 13, as the Website and Services are not intended for children under 13. If You are under 13 years of age, then please do not use the Website or Services.

12. Account Registration

You shall ensure all information that You submit is accurate and updated. G2CGame Reserves the right and may, in its sole discretion, refuse to offer access or use of the Services at any time. G2CGame services are not available to any persons who are Prohibited by law in any other jurisdiction.

In order to register an G2Cgame account, you will be asked to provide us with certain information such as handphone number and password.

You are solely responsible for maintaining the confidentiality of your account and password. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above.

G2CGame will have the right to investigate and prosecute violations of any term or provision of this Agreement or your use of the Site and Service. This may include a permanent ban on the use of the services.

You acknowledge that, although G2CGame has no obligation to monitor your access to your use of the Site and Service, it has the right to do so for the purpose of operating the Site and Service, to ensure your compliance with this Agreement.

By accepting these terms you waive all rights not specifically set forth herein, and agree to hold G2CGame harmless from any claims resulting from any action taken by G2CGame during or as a result of its investigations.

13. Payment and Fees

If You choose to sign up for an account and use the Services, You agree to pay and be responsible for all applicable charges and fees for such Services.

To the fullest extent permitted by law, fees paid to G2CGame are non-refundable. In extraordinary circumstances, G2CGame may consider refunding fees paid to G2CGame but is under no obligation to do so and any such refunds are at the discretion of G2CGame. Nothing in these Terms of Service obligates G2CGame to extend credit to any party.

Any request for a refund by Buyer after the escrow transaction has been completed shall be directed initially to G2CGame, who will determine in its sole discretion whether to attempt to resolve or rectify the issue or whether to direct the Buyer to the Seller. You understand and agree that G2CGame does not, and is under no obligation to, issue refunds.

You acknowledge and agree that You are the owner of any credit card account, PayPal account, Bitcoin account, Wechat account, and/or any other payment method that You submit to G2CGame for payment of Goods. G2CGame requires all Buyers to verify their credit cards through its verification system. You acknowledge and agree that any credit card and related billing and payment information that You provide to G2CGame may be shared by G2CGame with companies who work on G2CGame's behalf, such as payment processors and/or credit agencies, solely for the purposes of verifying credit card ownership, checking credit, effecting payment to G2CGame and Sellers, and servicing your account. You agree that G2CGame is not responsible for the actions of any third party payment processors and, in the event of any dispute resulting from the actions of a third party payment processor (such as holds imposed by a third party payment processor), You agree that your sole recourse shall be against the payment processor directly.

To the extent that a Buyer obtains a refund through his or her credit card company or a payment processor used by G2CGame, the Buyer shall be liable to G2CGame for any fees due to G2CGame for the transaction between Buyer and Seller, as well as any costs, fees, or charges imposed by the payment processor as a result of any chargeback or refund ("Refunded Fees"). At G2CGame's discretion, G2CGame may

(i) invoice or otherwise charge the Buyer for such Refunded Fees;

(ii) debit or place a lien on the Buyer's account for such Refunded Fees; or

(iii) subtract such Refunded Fees from any subsequent fees in connection with a subsequent transaction.

In order to use the Services, a Buyer must deposit money into his or her account. The money on deposit in the Buyer’s account may be used to purchase Goods. Upon a completion of a transaction, the money owed to the Seller will be deposited into Seller's account. Any unused money on deposit in Buyer's or Seller's account may be withdrawn at any time subject to the charges and fees for withdrawal set forth by G2CGame. In compliance with Anti-Money Laundering policies, users may not deposit funds and then withdraw the funds without first spending those funds within the marketplace.

G2CGame may also provide information in response to valid legal processes, such as subpoenas, search warrants and court orders, or to establish or exercise its legal rights or defend against legal claims. G2CGame shall not be liable for any use or disclosure of such information by such third parties.

All monies stipulated in this Agreement and in the Service are expressed in SGD and include all applicable taxes.

Users of the site might be asked to produce proof of their identity for the purpose of receiving or making payment for our services. This includes identification information such as identity photograph or bank account details or any other such documentation necessary, for verification purposes, including verification of payments received through third party payment processing e.g. (PayPal).

Users may at any time request to withdraw from their sales proceeds through the available methods offered on the site.

All Virtual items that you make available via the Service are made available for a final, non-refundable sale to other users of the Service. Making or receiving payments on the Service may be delay while G2CGame validates your compliance. G2CGame Charges fees for Virtual Items sold via our Service.

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or cost, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point.

14. User Submitted Content

You warrant that You own all intellectual property rights in any User Submitted Content or that You have the appropriate license rights from the owner for any User Submitted Content. You retain all ownership rights to your User Submitted Content. By submitting content to the Website, You grant G2CGame a worldwide, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, adapt, publish, translate, create derivative works, and distribute your User Submitted Content. G2CGame will not be held liable for any plagiarism/issues/complaints as a result from your User Submitted Content

15. Intellectual Property Ownership and Notices

Any other trademarks, logos, skins, artworks and other objects appearing anywhere on The G2CGame website are the property of their respective owners. There are no implied licenses to use them, unless otherwise stipulated by the owner. G2CGame disclaims any liability for any User Submitted Content or third party content submitted to, or posted on, the Website. If You believe that any materials on the Website infringe your copyright, trademark, or other intellectual property right, please send a notification of your claim to G2CGame’s email address.

To provide effective notification, please provide the following information:

(i) An electronic or physical signature of a person authorized to act on behalf of the owner of the intellectual property right that is allegedly being infringed;

(ii) A description of the copyrighted work, trademark, or other intellectual property right that is allegedly being infringed;

(iii) The location of the allegedly infringing material on the Website;

(iv) Your name, address, email address, and telephone number;

(v) The following statement: "I have a good faith belief that the use of the material is not authorized by the intellectual property owner"; and

(vi) A statement under penalty of perjury that the information in the notification is accurate and that You are the owner of the intellectual property right or that You are authorized to act on behalf of the intellectual property right owner.

G2CGame logo and any G2CGame service names, logo, scripts, title header are trademarks of the site or our affiliates and may not be copied. G2CGame service names may not be used as any part of domain names, meta tag or email addresses in whole or partial as conferring any license by G2CGame to you

16. Weblinks to Other Websites

The Website may contain links to third party websites. These links are provided solely as a convenience to You and not as an endorsement by G2CGame of the contents, products, services, or business practices of such third-party websites. G2CGame is not responsible for the content, products, services, or business practices of linked third party websites and does not make any representations regarding the content, products, services, or business practices of such third-party websites. If You decide to access and/or use linked third party websites, You do so at your own risk. You are responsible for taking precautions as necessary to protect yourself and your computer system from viruses, worms, Trojan horses, and other harmful or destructive content.

17. Disclaimer of Warranties

The website and services are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, G2CGame disclaims all warranties, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, and non- infringement. G2CGame does not warrant that the website or services will be uninterrupted or error-free, that defects will be corrected, or that the website, services, or the servers that make them available are free of viruses or other harmful components. G2CGame does not warrant or make any representations regarding

(i) the use or the results of the use of the website or services in terms of correctness, accuracy, reliability, or otherwise, or

(ii) any goods listed on the website and purchased by you.

You assume all risk for any damage to your computer system or loss of data that results from use of the website or services, including any damages resulting from computer viruses. G2CGame does not authorize anyone to make any warranties on its behalf, and you should not rely on any warranties made by third parties

18. Limitation of Liability

You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the services is to request for termination of your account/or discontinue any use of the service provided.

In no event shall G2CGame or any affiliates be liable for any indirect/direct, special, general, compensatory, consequential and/or incidental, arising out of relating to the conduct of you or anyone else in connection with the use of the services, including but not limited to the loss of use, loss of profits or loss of data, whether in an action in contract, tort(including but not limited to negligence), strict liability or otherwise, arising from your use of any of the service, including, but not limited to, any errors or missions in any content, or any loss or damage of any kind incurred as a result of the use of the service/or product posted, transmitted, or otherwise made available via the service.

Some states or jurisdictions do not allow part of the above limitation of liability or exclusions of warranties or disclaimer of implied terms in contracts to apply to you, the limitations, exclusions will apply to You only to the extent permitted by applicable law.

19. Indemnification

You agree to defend, indemnify, and hold harmless G2CGame, its licensors, licensees, distributors, agents, representatives and other authorized users, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, attorneys’ fees, and expenses arising out of or in connection with

(i) your use of the Website or Services,

(ii) your violation of these Terms of Use,

(iii) the sale, purchase, or use of any Goods,

(iv) your violation of any third party right, including, but not limited to, copyright, trademark, or privacy right, and

(v) any submission by You that causes damage to a third party.

You shall cooperate as fully as reasonably required in the defense of any claim. G2CGame reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You. You shall not enter into any settlement agreement that affects the rights of G2CGame without G2CGame’s prior written approval.

20. Termination

G2CGame may, in its sole discretion, terminate or suspend your access or refuse service at any time, without notice, to all or any part of the Website or Services for any or no reason, including, but not limited to, breach of these Terms of Use.

21. Assignment

These Terms of Use may not be assigned by You without the prior written approval of G2CGame. G2CGame may assign these Terms of Use without your consent.

22. Severability

If any provision of these Terms of Use is deemed invalid or unenforceable under any statute, regulation, ordinance, or by an arbitrator or court of competent jurisdiction, then such provision shall be deemed reformed or deleted but only to the extent necessary to comply with such statute, regulation, ordinance, arbitrator, or court, and the remaining provisions shall remain in full force and effect

23. No Waiver

The failure of G2CGame to enforce any right or provision in these Terms of Use shall not constitute a waiver of such right or provision unless agreed to in writing by G2CGame. In addition, G2CGame’s waiver of any breach of this Agreement by You will not be a waiver of any other prior or subsequent breach

24. Integration

These Terms of Use constitute the complete and final expression of the entire and only understanding between You and G2CGame relating to the subject matter of this agreement and supersedes any prior written or oral representations.

25. Governing Law and Venue

These Terms of use shall be governed by the laws of Singapore, without respect to its conflict of laws principles. Any claim or dispute between You and G2CGame that arises in whole or in part from your use of the Website or Services shall be decided exclusively by an arbitrator located in Singapore in accordance with Paragraph 26 below

26. Arbitration Agreement

You agree to resolve any disputes, controversies, or claims between You and G2CGame arising from or relating to use of the Website, Services, Privacy Policy, or these Terms of Use through binding and final arbitration instead of through court proceedings. You and G2CGame hereby waive any right to a jury trial and agree that all claims shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association ("AAA Rules"). The arbitration will be heard and determined in Singapore before a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of governmental agencies.

27. Class Action Waiver

You agree not to act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any claim arising from or relating to use of the Website, Services, Privacy Policy, or these Terms of use. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your individual claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

28. Storage of Item & Liability

G2CGame acts as an escrow service and is subject to the availability of Steam services. When a seller transfers items to be held in escrow, the item is transferred from the seller's Steam account to a Steam account managed by G2CGame. While the Steam account that holds the items is created and managed by G2CGame, G2CGame shall not be deemed liable for the availability of items on these accounts. Should access to these accounts become restricted or access limited by Steam / Valve, it will be the seller's responsibility to contact Steam / Valve to retrieve their items.

Items purchased will remain on a G2CGame Steam account until traded out. Items delisted from being for sale will also remain on a G2CGame Steam account until traded out. G2CGame reserves the right to automatically list these items for sale for the user if these items are not traded off of G2CGame Steam accounts within 30 days.

29. G2CGame E-Gift Codes/Gift Codes

G2CGame E-Gift Codes/Gift Codes are redeemable solely on our website at

Types of E-Gift Codes/Gift Codes:

• G2CGame Gift Codes (G2CGame Top-up Funds)

• G2CGame Gift Codes (CSGO/DOTA 2 Virtual Skins)

29.1 Redemption

G2CGame Gift Codes (G2CGame Top-up Funds) redeemed cannot be withdrawn or turned into cash must be spent on our platform. In addition, the gift funds redeemed are non-transferable or tradable. Unredeemed value will not be automatically converted to G2CGame funds upon expiry. G2CGame Gift Codes (CSGO/DOTA 2 Virtual Skins) redeemed are non-transferable and will be retrieved immediately to your Steam Inventory. Unredeemed virtual skins will not be automatically deposited to your G2CGame inventory upon expiry. No refunds are permitted with respect to our E-Gift Codes/Gift Codes.

29.2 Gift Code Service Fees

Service fees might be applicable and will be deducted from the gift codes upon redemption. This service fee deduction will be notified to users prior to redemption.

29.3 Lost or Stolen E-Gift Codes/Gift Codes

If you suspect that someone has copied or stolen your G2CGame E-Gift Codes, contact Customer Service immediately. G2CGame E-Gift Codes will not be replaced if lost or stolen without the recipient’s confirmation email by G2CGame as proof of receipt or purchase. G2CGame E-Gift Codes have cash value and should be safeguarded accordingly. G2CGame will not be liable for redeemed G2CGame E-Gift Codes if they have been stolen. Please do not display your G2CGame E-Gift Codes number online or share with your friends.

29.4 Dispute and Risk of Loss

All gifts are subjected to G2CGame’s compliances and approval. In the event there is a dispute, G2CGame reserves all the rights to confiscate, limit or restrict if we find out that the gifts have been fraudulently received and redeemed. Ownership and risk of loss of G2CGame E-Gift Codes/Gift Codes passes to the recipient as soon as we send our confirmation to the stipulated email address by the recipient. We are not responsible for lost or stolen G2CGame E-Gift Codes/Gift Codes.

29.5 Limitations

You may not use a G2CGame E-Gift Codes/Gift Codes to purchase other G2CGame E- Gift Codes/Gift Codes. G2CGame E-Gift Codes/Gift Codes cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. G2CGame E-Gift Codes/Gift Codes are void if they are reloaded, resold, transferred for value, or redeemed for cash. Unused G2CGame E-Gift Codes/Gift Codes may not be transferred.

29.6 Customer Service

If you need assistance with any aspect of your receipt, purchase, ownership, or use of your G2CGame E-Gift Codes/Gift Codes, please contact Customer Service. Please be ready to refer to your Gift Code ID or be ready to supply your email address.

29.7 Delivery information and requirements for G2CGame E-Gift Codes recipients and purchasers

All orders and successful delivery of G2CGame E-Gift Codes are subject to the approval of the purchaser's financial institution. Until the transaction is approved, your G2CGame E-Gift Codes order may be cancelled or delayed. We are not responsible for G2CGame E-Gift Codes that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct.

29.8 Reasons for Failed Delivery

If you have confirmed the recipient's email address but the G2CGame E-Gift Codes has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

1. Spam filter blocked email or routed it to a bulk/spam folder.

2. Recipient's firewall blocked the email.

3. Email inbox has exceeded its size limit.

4. Invalid email address.

If a spam filter is blocking our emails from getting to the recipient’s inbox, the email options/settings of the recipient will need to be modified so that our emails are not considered spam. If you need further assistance, please contact Customer Service.

29.9 Limitation of Liability

To the maximum extent permitted by law, subject to applicable consumer protection provisions, G2CGame will not be liable for claims or damages of any kind arising out of or in connection with your purchase of the G2CGame E-Gift Codes/Gift Codes including damages arising out of changes to or termination of the G2CGame E-Gift Codes/Gift Codes program or as a result of you or your recipient redeeming and/or using the G2CGame E-Gift Codes/Gift Codes. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

30. Daily Missions


32. Additional Information

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us through our customer service helpdesk.

Questions related to payments should be addressed to

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.