Help

Customer Service
NOTICE : Welcome to g2cgame, for first time users please refer to our guide

Privacy Policy

SECTION 1 – PURPOSE OF G2CGAME PRIVACY POLICY

At G2CGAME, we believe in being clear and open about how we collect and use data related to our users. We collect and use personal data only as it might be needed for us to deliver better services and products, including, without limitation, our websites and mobile applications (collectively, our "Services").

Effective: (08-08-2019)

This Privacy Policy is meant to help you understand what information we collect, how we use it, when we share it, how we protect it, and how you can update or otherwise take control of your information.

This Privacy Policy is part of G2CGame's Terms of Use Agreement available on our Website.

SECTION 2 – PERSONAL DATA INFORMATION COLLECTION AND USAGE

2.1 What information does G2CGame collect?

G2CGame collect information so that we can provide exceptional services for a comfortable experience when you engage our Services. Such data is collected through your interaction with us through your computer, mobile phone or other devices:

• Create an account with our Services (eg: email address, phone number);

• Make a purchase (eg: billing information, including name, address, credit card number);

• Request assistance from our customer support team (eg: account information, screenshots you uploaded, government identification when applicable);

• Participate in contests and surveys or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when you are using our Services to provide the optimal experience. We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.

These methods of collection may not be as obvious to you, and so we highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work.

Your browsers and devices

We collect information about the browsers and devices you use to access our Services, which helps us troubleshoot bugs or issues you may experience and to protect your account from unauthorized access of your account.

The information we collect includes unique identifiers, browser information, device information, operating system, mobile network information including carrier name, and application version number. We also collect information about the interaction of your browsers and devices with our Services, including your location (IP address and geographical location from location-enabled), the date, time.

Your activity

We might collect information about your activity in our Services, which we use to do things like recommend a listing you might like or assist you with a purchase. The activity information we collect may include:

• Terms you search for;

• Listings you view;

• Purchase activity; and

• Wallet top-up and withdrawal activities

• Know-Your-Customer Documents (Your name; date of birth; document ID number; Country, city, street and postal code of Your residence; Evidence of Your ID document, containing valid identification information about You; Evidence of You, holding Your ID document; Evidence of Your payment order document (e.g. bank documents, etc.)).

G2CGAME requires the collection of such details to verify your identity to comply with Know-Your-Customer; international anti-money laundering laws. Such data are used to safeguard the interest of G2CGame and to prevent fraudulent and illegal activities. Additionally, these data are used to provide seamless payment processing and service experience for You.

In the event that You do not wish to provide, and wishes to withhold such personal data that we require, You might not be able to use certain functions on our Website.

G2CGame may freeze and limit your access to our services on our website and application in the event that the validity or authenticity of any personal data you submit is dubious.

2.2 How does G2CGame use these information?

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only, that for which we have been given permission, as necessary to deliver the Services or as we might be required or permitted for legal compliance or other lawful purposes. Our uses include:

Provide, update, and improve our Services

We collect various information relating to your use and/or interactions with our Services. We utilize this information to:

• Create, develop, operate, deliver, and improve our Services;

• Diagnose problems and identify any security risks, errors, or needed enhancements to our Services;

• Detect and prevent fraud and abuse of our Services and systems;

• Generate aggregated statistics about use of our Services;

• Understand and analyze how you use our Services and what products and Services are most relevant to you.

Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data. However, to the extent it is personal data, or is linked or linkable to personal data, we treat it accordingly

Communicating with you

We may contact you directly or through a third-party service provider regarding our Services, such as to deliver transactional or service related communications. We may also contact you with offers for additional Services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to use our Services. These contacts may include:

• Email;

• Mobile app push notification;

• Text (SMS) messages; and

• Telephone calls.

SECTION 3 – COOKIES

At G2CGAME, we believe in being clear and open about how we collect and use data related to our users. We use cookies across our websites to improve performance and enhance your user experience. G2CGAME uses cookies on its websites and smartphone applications. By using our Service, you consent to the use of cookies.

What are cookies and similar technologies?

Cookies are small text files placed and stored on your computer or mobile device when you visit or website or use a smartphone application. Cookies collects user information and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

What types of cookies does G2CGAME use?

• Session Cookies – cookies with no expiration date. Session cookies are only stored for the duration of your visit to a website and are deleted from your device when you close your browser

• Persistent Cookies – cookies with expiration dates. Persistent cookies are saved on your device for a fixed period of time after the browser has closed and are used where we (or a third party) need to identify you for a later browsing session. The fixed period of time is typically 30-90 days for targeting or behavioural advertising cookies and may be up to 26 months for analytical performance and measurement cookies;

• First Party Cookies – are set by the website you are visiting

• Third Party Cookies – are cookies used within our Services which are set by other organisations. These include cookies from external analytics services which help us to understand the use of our sites, or by advertisers so that they can track the effectiveness of their advertisements.

How does G2CGAME uses cookies?

When you use and access our Service, we may place several cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session (no expiration date) and persistent (contains an expiration date) cookies on the Service and we use different types of cookies to run the Service:

• Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

• Third-party cookies. In addition to our own cookies, we may also use various third-party’s cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Additional information on what are cookies used for in G2CGAME?

Usage Categories Usage Categories
Authentication In the event that a user is signed in to G2CGAME, cookies allows us to to show you the relevant information that personalizes your experience.
Security G2CGAME uses cookies to enable and support our security efforts. Cookies helps us detect malicious activities and violations towards our Terms of Use Agreement.
Preferences, features and services G2CGAME cookies can tell us your currency and language preferences.
Advertising G2CGAME and our advertisers may use cookies to serve you with advertisements that we believe are relevant to you and your interests. We do not tell our advertisers who you are.
Performance, Analytics and Research Cookies allows G2CGame to learn how well our site and plugins perform in different locations. We also use cookies to understand, improve, and research products, features, and services, including when you access G2CGame from other websites, applications, or devices such as your work computer or your mobile device.

Consumer's choices regarding cookies

Some consumers might find the idea of cookies to be intrusive. Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/settings in your web browser to control cookies. Some internet browsers have a 'Do Not Track' or 'DNT' setting; this sends a signal to websites asking them not to track your browsing.

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your specific web browser.

Cookie setting in Firefox

Cookie setting in Safari

Cookie setting in Internet Explorer

Cookie setting in Chrome

Cookie setting in Opera

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Additional Details on Cookies

You can learn more about cookies and the following third-party websites:

All About Cookies

About Cookies

Network Advertising Initiative

Wikipedia

SECTION 4 – HOW DOES G2CGAME SHARE YOUR INFORMATION?

When do we share your information

We do not share your personal information with companies, organizations, or individuals outside of G2CGame except in the following cases:

With your consent

We'll share personal information outside of G2CGame when we have your consent. We'll ask for your explicit consent to share any sensitive personal information.

Please note that when you transact with another user, you are consenting to the sharing of your information with such other user as necessary to complete the transaction, including, without limitation, your delivery address and/or payment information.

For external processing with trusted third parties

We may share your personal data with third parties with which we have partnered to allow you to integrate their Services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

• Processing credit card payments;

• Communicating with you, such as by way of email;

• Conducting contests or surveys; and

• Providing customer support.

We only share your personal data as necessary for any third party to provide the Services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

For compliance with legal, regulatory and law enforcement requests

From time to time, it may be necessary − by law, legal process, litigation, and/or requests from governmental and law enforcement authorities within or outside your country of residence − for us to disclose your personal information. We may also disclose information about you if we determine that it is necessary or appropriate to respond to claims and legal processes (such as subpoena requests), to protect the safety of the public or any person, or to prevent or stop any illegal activity.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.

Analyze and measure performance

We use data for analytics and measurement to understand how our Services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. We use a variety of tools to do this, including Google Analytics and Facebook Analytics. These tools use techniques such as browser cookies to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.

Third-party websites

Our website and our mobile applications may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

SECTION 5 – HOW DOES G2CGAME PROTECT YOUR INFORMATION?

We built our Services with strong security features that continuously protect your information. We constantly monitor and automatically block security threats. If we do detect something risky that we think you should know about, we'll notify you and help guide you through steps to stay better protected. We work hard to protect you and our Services from unauthorized access, alteration, exposure, or destruction of information we hold. Among other things, we:

• Use encryption to keep your data private while in transit;

• Include security features like 2-Step Verification to help you protect your account;

• Review and update our information collection, storage, and processing practices to prevent unauthorized access to our systems; and

• Restrict access to personal information to G2CGame employees, contractors, and agents who need that information to provide our Services, and anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

SECTION 6 – OUR CUSTOMER'S RIGHTS

You can access, update or delete your data

To access, view, update, or delete your personal data (where available), please sign into your Account and visit "Profile" and "Settings" or contact us.

If you make a request to delete your personal data, the request will be honored only to the extent it is no longer necessary for any Services or required for our legitimate business purposes or legal or contractual record keeping requirements.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

• mandated by law, contract or similar obligations applicable to our business operations;

• for preserving, resolving, defending or enforcing our legal/contractual rights; or

• needed to maintain adequate and accurate business and financial records.

We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting our Customer Support.

SECTION 7 – CHILDREN ACCESS RESTRICTIONS

Our Services are available for only for those of the age of 18 or over. Our Services are not intended to be used by or designed to entice individuals under the age of 18. If you are between the ages of 13 to 18(or between 13 and the age of legal majority in your jurisdiction of residence), you may only use G2CGame services under the consent and supervision of a parent or legal guardian. If you know of or have reason to believe anyone who violates this and has provided us with any personal data, please contact us.

SECTION 8 – STEAM DATA (STEAM API KEY)

G2CGame strives to ensure that our users have the best, seamless and fast trading experience on our marketplace platform. In order for us to provide this (optional) feature to you that utilizes Steam's API Keys to facilitate trading services, we will need access to Valve's service allowing us to retrieve certain data regarding Steam and games available via Steam ("Steam Data").

We will treat the Steam Data consistent with this Privacy Policy. We will only retrieve Steam Data regarding your Steam account as requested and consented by you and we will notify you what if any Steam Data is stored by us. We will not intercept, store or use your Steam password or login. We will only use your Steam Data for the sole facilitation of trading services on our platform and will in no way use it for confirming a purchase or sale on behalf of our users.

Do note that your Steam Data (API Key) is susceptible to cyber fraudsters phishing threats. A compromised API Key would result in a legitimate trade offer sent by us to you, but, at the same instance, a scam bot immediately cancels the legitimate trade and initiates his own fake offer within the milliseconds. The fake and real trade offers will look quite identical and when the user confirms the transaction, the item is gone forever. If the victim checks his trade history, he may see there are two trade offers, the real one getting rejected.

Towards that end, G2CGame will not be held responsible in the event that a user's API key is compromised as he has failed his due diligence in maintaining his account security and executing the transaction nevertheless.

G2CGame encourages our users to take up the habit of regularly changing your Steam Web API Key. If at all possible, before every transaction to ensure your account is safe and not exploited by cybercriminals.

In accordance with Valve's requirements, Steam Data is provided: (I) "AS IS," "WITH ALL FAULTS" AND "AS AVAILABLE," AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VALVE, STEAM GAME PUBLISHERS AND DEVELOPERS, AND THEIR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. VALVE, STEAM GAME PUBLISHERS AND DEVELOPERS, AND THEIR SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED, INCLUDING WITHOUT LIMITATION (A) WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, ACCURACY, TITLE, QUIET ENJOYMENT, NO ENCUMBRANCES, NO LIENS AND NON-INFRINGEMENT, (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE, AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. (II) IN NO EVENT WILL VALVE OR ANY SUPPLIER BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM ITS API TERMS OF USE OR YOUR USE OF STEAM WEB API, STEAM DATA, OR VALVE BRAND & LINKS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION OF DAMAGES UNDER THIS PARAGRAPH IS INDEPENDENT OF YOUR EXCLUSIVE REMEDY AND SURVIVES IN THE EVENT SUCH REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR IS OTHERWISE DEEMED UNENFORCEABLE. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (A) BREACH OF CONTRACT, (B) BREACH OF WARRANTY, (C) NEGLIGENCE, OR (D) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. IF YOU DO NOT AGREE WITH ANY PART OF THE ABOVE, OR YOU HAVE ANY DISPUTE OR CLAIM AGAINST VALVE OR ITS SUPPLIERS WITH RESPECT TO THE ABOVE, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE STEAM WEB API, STEAM DATA, AND VALVE BRAND & LINKS.

SECTION 9 – CHANGES TO THIS POLICY

We change this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If changes are significant, we'll provide a more prominent notice by email, or by means of a notice on our website or mobile app.